Returns and Exchanges

You can cancel your orders without reasons, provided the display is not a "made to order" stand, within 30 working days from the day after the day you received the goods. You will be refunded any amount you have been charged within 30 days of cancellation. However, in the event the goods have been delivered or despatched to you prior to cancellation, you must return the goods to us, and pay the costs of shipping and credit card charges. Any goods returned must be received by us in the same condition and, as far as possible, in the same packaging as when they were delivered to you. Credit/debit card refunds can only be refunded back onto the original card used to purchase the goods.

If the goods are faulty or the wrong item has been dispatched a full refund will be made upon receipt of photographic evidence clearly showing damage to the item and/or packaging. Credit/debit card refunds can only be refunded back onto the original card used to purchase the goods.

It is vital to obtain a proof of postage certificate when returning goods as we can't be held responsible for goods lost in transit to us.

When returning fragile items such as acrylic displays, please ensure to package well (preferably in original packaging) and purchase insurance to protect against damages as we will not refund damaged returned goods.

For acrylics purchased, please allow up to 3-5mm tolerance due to laser cutting process.

If for any reason you are unhappy with your purchase, you can return it to us using original condition within 14 days of delivery date and, once the item is received and inspected, we will issue a full refund for the price you paid for the item (this does not include bespoke/made to order products). Postage and packing fees will not be refunded in the case of non faulty items. Discretionary Restocking fee may be charged

Nothing in these conditions affects your statutory rights as a consumer.

Damaged/Faulty/Incorrect Items

Where possible, please check item upon delivery. Damages and faults MUST be reported to us within 24 hours of receipt. You may be asked for photographic evidence of any damage to both the item/s and packaging to aid in further investigations. When replacements are sent, we shall send out via next day service where possible, but timed deliveries will be chargeable should they be requested.

Price Match Guarantee

At Display Stands Ltd we strive to deliver quality products and great service at competitive prices.

We monitor our Competitors' pricing regularly to ensure our customers get the best price. If you find a better price elsewhere, we'll match it providing it meets with our terms below.

You will need to provide a website link and/or screen shot clearly showing the website name, date, product and checkout total.

Terms & Conditions

• The Competitor's product must be identical to ours (size, colour, material, etc).
• The Competitor's price must include delivery costs to your chosen delivery address and VAT.
• The Competitor's product must be in stock at the time of price match.
• The Competitor must be able to manufacturer the item within the same time scale at the time of the match.
• The Competitor must be based in the UK and sell direct to the public.
• Our Price Match Guarantee DOES NOT include goods for sale within online auctions or online marketplaces such as Ebay.
• The Competitor's price must be publicly advertised online and cannot include membership or personal discounts.
• Bulk promotional offers such as buy one, get one free cannot be matched.
• No other discounts, deals, vouchers or promotions can be used in conjunction with the Price Match Guarantee.
• Price Match Guarantee cannot be applied to goods already purchased.
• Price Match Guarantee does not apply to clearance offers, closing down sales or similar offers, deals and discounts.
• The Competitor must be able to provide the same level of customer service, advice and care that is offered by the Display Stands Ltd Team