Terms

Collections

If customers use their own courier to collect goods from our warehouse, liability for loss or damage will transfer to the customer. Please choose collection from the shipping method drop down.

Making a Purchase

To make a purchase, browse through the catalogue, click on any items that you wish to buy and put them into your shopping basket. After you have finished shopping, click on 'proceed to checkout' and you will be asked to complete a few details that we need to complete your order.

Checking Delivery Charges

You can check the cost of postage at any time by adding products to your basket and then proceeding to Checkout. Once in Checkout just state where your delivery is going.

YOU ARE NOT COMMITTING TO BUY ANY PRODUCTS BY ENTERING THE CHECKOUT TO SEE DELIVERY CHARGES.

Do the prices shown include VAT?

Prices show both excluding and including VAT. VAT is added at checkout.

Multi-Buy Discounts

Multi-Buy discount prices are only valid for orders being sent to one single delivery address. This includes account customers.

The Multi-Buy discount prices shown are also Trade prices for account customers.

Payment

Payment is made using any major credit/debit card via the online ordering system. The online ordering system uses Barclays as a payment service provider. All transactions are made on secure pages which use 128 bit encryption to transfer data between the browser and the server. Alternatively, you can choose to pay securely via PayPal.

If ‘Live Support’ is Offline, how soon will you respond?

We endeavour to man our Live Support continuously during our office hours of 9am to 5pm weekdays. If we are Offline, you are welcome to leave a message with your contact information and someone will get back to you during our office hours.

Discount Codes

  • Promotion codes are only valid for orders placed online via our website.
  • Voucher code discounts must be used for the product/s advertised. Voucher code orders placed without discounted items will not be processed and you will be contacted.
  • Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with Display Stands Ltd.
  • Display Stands Ltd reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.
  • Promotion codes are only valid on orders over £10.00gbp unless otherwise stated and may be withdrawn at any time.
  • Only one promotion code can be used per order and one per customer.
  • Free Gifts are claimed using the Voucher Code given and are subject to stock availability.
  • Promotion codes are not valid in conjunction with any other promotion. Offer is not valid on sale items or other discounted items.
  • In the event of product returns, refunds will be given for monies used in the original purchase once the discount is applied, less any shipping, on the original order.
  • In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. The sum exceeding this value, less any shipping, on the original order, will be returned to the customer. The promotional discount will not be applied to replacement items, if the offer is still valid at the time of making a return - you should place a new order using the original promotional code.
  • In the event of any returns meaning that the order no longer qualifies for the promotion advertised, Display Stands Ltd reserves the right to deduct the value of the offer from the refund.
  • Free delivery offers apply to UK mainland standard delivery only please see shipping terms here.
  • In promotions where there is a free or half price item when purchasing multiple items, please note that the discount will be applied to the cheapest item.
  • Display Stands Ltd reserves the right to change these Terms and Conditions at any time.
  • Metal shelving discount valid on full wall bay and/or gondolas with optional extras. Discount is not valid when buying shelves and/or end frames only.

Terms for returning products

Returns and Exchanges

You can cancel your orders without reasons, provided the display is not a "made to order" stand, within 30 working days from the day after the day you received the goods. You will be refunded any amount you have been charged within 30 days of cancellation. However, in the event the goods have been delivered or despatched to you prior to cancellation, you must return the goods to us, and pay the costs of shipping and credit card charges. Any goods returned must be received by us in the same condition and, as far as possible, in the same packaging as when they were delivered to you. Credit/debit card refunds can only be refunded back onto the original card used to purchase the goods.

If the goods are faulty or the wrong item has been dispatched a full refund will be made upon receipt of photographic evidence clearly showing damage to the item and/or packaging. Credit/debit card refunds can only be refunded back onto the original card used to purchase the goods.

It is vital to obtain a proof of postage certificate when returning goods as we can't be held responsible for goods lost in transit to us.

If for any reason you are unhappy with your purchase, you can return it to us using original condition within 14 days of delivery date and, once the item is received and inspected, we will issue a full refund for the price you paid for the item (this does not include bespoke products). Postage and packing fees will not be refunded in the case of non faulty items. Descretionary Restocking fee may be charged

Nothing in these conditions affects your statutory rights as a consumer.

Damaged/Faulty/Incorrect Items

Where possible, please check item upon delivery. Damages and faults MUST be reported to us within 24 hours of receipt. You may be asked for photographic evidence of any damage to both the item/s and packaging to aid in further investigations. When replacements are sent, we shall send out via next day service where possible, but timed deliveries will be chargeable should they be requested.

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